These terms set out the rules for using Xlock. We've kept them as clear as we can — please read them before you rely on the platform.
These Terms & Conditions ("Terms") are an agreement between you and Pay5x Infotech Pvt Ltd ("Xlock", "we", "us") governing your access to and use of our website, dashboard, APIs and device-security services (together, the "Service").
By creating an account, enrolling a device, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation. If you do not agree, do not use the Service.
You must be at least 18 and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Notify us promptly of any unauthorised use.
Xlock provides a platform to remotely lock, unlock, track and recover financed devices, along with reminders and reporting. We may add, change or remove features over time. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free.
You agree not to:
Enforcement Actions are powerful. As a Customer, you are solely responsible for:
Xlock is a tool, not the lender. We execute the actions you configure. We are not a party to your financing agreement with an End Customer and are not responsible for your lending decisions or their consequences.
Paid plans are billed per your order or subscription. Fees are exclusive of taxes unless stated, are non-refundable except as required by law, and are due per the agreed schedule. We may suspend the Service for overdue amounts after reasonable notice. We may revise pricing on renewal with prior notice.
The Service, including its software, design, and brand, is owned by Xlock and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the data you upload and grant us the rights needed to operate the Service for you.
The Service may integrate with third-party tools (such as payment, hosting or messaging providers). Those services are governed by their own terms, and we are not responsible for their acts or omissions.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet every requirement or prevent every default, theft or bypass attempt.
To the maximum extent permitted by law, Xlock will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim.
You agree to indemnify and hold Xlock harmless from claims, losses and expenses arising out of your use of the Service, your Enforcement Actions, your financing relationships, or your breach of these Terms or applicable law.
These Terms apply while you use the Service. You may stop using it at any time. We may suspend or terminate access for breach, non-payment, or legal risk, with notice where practical. On termination, your right to use the Service ends; we will make your data available for export for a limited period, after which it may be deleted.
These Terms are governed by the laws of India. Subject to any mandatory rights you have, the courts at Hyderabad, Telangana will have exclusive jurisdiction over disputes. The parties will first attempt to resolve disputes in good faith before litigation.
We may update these Terms from time to time. Material changes will be reflected in the "Last updated" date and, where appropriate, notified through the platform or by email. Continued use after changes take effect means you accept the updated Terms.
Questions about these Terms? Get in touch:
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